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Ch 1 - The Key Issues of Implementing E-Commerce
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Home > Key to online Business > E-Commerce > Ch 1 - The Key Issues of Implementing E-Commerce > 2. Use a clicks-and-mortar strategy if possible
ec2 - 2. Use a clicks-and-mortar strategy if possible

The clicks-and-mortar approach is the most effective and economic. This combines offline resources, such as store brands, channels with an online e-commerce presence. The other option - a pure play dot-com - is now rare. Consumers are looking for brands that they know and trust. They also like the fact that a business has a physical presence, a place where they can go if something goes wrong. Pure play dot-coms found that they had to spend a lot of money on marketing just to maintain awareness.

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